FAQs — Stationery
Do you accept returns? What if I am not happy with the final product?
Due to the custom nature of our products, we do not accept refunds. For all stationery orders, you will have the opportunity to confirm wording and content. All finals designs will be sent to you in a digital format for approval before they are sent off to print.
If there is a mistake or error from our end, please get in touch as soon as you receive the products and we do our best to rectify the mistake immediately by reprinting at no extra cost.
For all signage orders, you will receive a digital draft of the design. Once the design and content are approved, we will start working on the board. Please keep in mind, that all our signs are hand painted, which adds a personal touch to the artwork, and it might look slightly different to the digital writing.
Can you provide printed samples of my invitation?
The printeries we work with require minimum quantities, hence we cannot send you a printed sample of your design. However, we are currently working on putting together sample packs which are a great way to experience the quality, feel and look of our stationery products.
Can I provide my own paper and envelopes?
Unfortunately, this is not possible. We have a huge range of different premium card stock and envelope colours. There is something for everyone. Please browse through our design guide to find out more about paper and envelope stock.
Where do you ship and what are the shipping costs for stationery?
We ship Australia wide and charge a flat rate shipping cost of $25 (within Australia) for printed products such as invites and menus. If you live local (Perth area) you are welcome to see me at my studio and pick up your order. Signage can be shipped within Australia, shipping cost will be confirmed at the time of booking.
FAQs — Signage
+ Are all signs hand painted or do you use vinyl or print?
We are proud to say that all our signs are hand painted. We always love adding our calligraphy style to the signs and combine it with serif fonts. We don’t use vinyl stickers or print. Why? We love the process of designing, creating, painting and writing. We believe, this adds a personal, unique and one-of-a-kind touch to your entrance signage.
+ How much does a sign cost?
Price depends on many factors, such as material used, size, amount of text, shape and other customisation such as an illustration.
Price for Welcome Signs are starting from $150
Price for Seating Charts are starting from $180
+ Do you ship Australia wide?
Yes we do. Shipping costs will be confirmed at the time of booking. Signs are available for pickup from my studio (Fremantle area, SOR) or can be delivered for an extra charge.
+ How do I hang my sign?
We are happy to add complimentary holes to the sign so that you can hang it in a frame/stand. Otherwise you can sit them on an easel. We have a limited selection of stands and easels available for hire. Please get in touch to enquire.
+ Can I choose the wording and design of the sign?
Yes, for sure. Every sign is unique and is designed to match your vibe, your personality and the overall feel of the event. A lot of couples choose lyrics from their aisle song to go on the welcome sign. The piece can then be kept in your home as a little memory of the most beautiful day of your lives.
+ How long will it take to create my sign?
Please allow around 2-3 weeks from the time of confirming the order. Once payment is received, we commence designing your sign and send you a digital proof of the artwork. Once approved, we start the painting/writing process on the actual board. Depending on our workload, we can accept rushed orders for an extra charge.
+ Do you offer bar signs and other table signage?
Sure. Let’s get in touch and we can discuss our signage packages.
